Privacy Policy

dhai88 Privacy Policy — Our Commitment to Protecting Your Data

The security of your personal information at dhai88 is our highest priority. In this Privacy Policy, we clearly outline what data is collected, why it is collected, and how it is kept secure.

Last Updated: January 2026
Important: By using dhai88, you consent to this Privacy Policy. We will never sell your information to third parties.

01 Introduction & Scope

Dhai88 is deeply committed to the privacy of online gaming users in Bangladesh. This Privacy Policy ("Policy") explains how personal information is collected, processed, and protected when you use the dhai88.org website, mobile app, and related services. This Policy applies equally to all users of dhai88 services — whether you are a registered member or a guest visitor.

We believe transparency is the foundation of trust. That is why our Privacy Policy is written in clear, straightforward language — so every user understands exactly what happens with their data. No hidden terms, no complex legal jargon.

  • This Policy applies to all services and platforms under dhai88.org.
  • We comply with all applicable data protection laws.
  • Users are informed in advance of any changes.
  • For any questions, contact us at [email protected].

02 What Information We Collect

Dhai88 only collects information that is strictly necessary to provide our services. We do not gather data beyond what is needed. A detailed breakdown of what we collect is provided below:

Type of Information Example Purpose of Data Collection
Identity Information Full name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Phone number, email address Account Communication & Security
Financial Information Mobile banking number, bank account details Deposit & Withdrawal Processing
Device Information IP address, browser, operating system Security & Fraud Prevention
Gaming Activity Betting history, win and loss records Service Improvement & Responsible Gaming
Cookies Data Session tokens, preferred settings User Experience Improvement
Financial Data Security: Your payment information is never stored in full. Only the portion needed to verify transactions is retained, and it is kept in encrypted form.

03 How Your Information Is Used

Dhai88 uses collected information only for specific, legitimate purposes. No data is used for unauthorized purposes. The key areas where we use your information are outlined below:

  • Account Management: To handle registration, login, identity verification, and account security.
  • Transaction Processing: To process deposits and withdrawals accurately and maintain a complete transaction history.
  • Customer Support: To resolve your issues and complaints quickly and effectively.
  • Security & Fraud Prevention: To detect suspicious activity and maintain platform security.
  • Legal Compliance: To meet the requirements of applicable laws and regulatory authorities.
  • Service Improvement: To analyze user experience and continuously improve the platform.
  • Relevant Communications: To send you important updates, account notifications, and relevant offers.
  • Responsible Gaming: To analyze gaming behavior and provide assistance or alerts where needed.

04 Is Your Information Shared with Third Parties

Dhai88 never sells your personal information. However, there are certain circumstances where we may need to share data with trusted partners or authorities:

  • Payment Providers: With Mobile Banking, Nagad, Rocket, and banking partners — solely to process transactions.
  • KYC Verification Service: With accredited agencies to verify identity and confirm age.
  • Legal Authorities: In response to valid legal orders or directives from the Government of Bangladesh.
  • Technology Service Providers: Cloud hosting and cybersecurity partners — bound by strict confidentiality agreements.
Our Commitment: All of our third-party partners are bound by strict confidentiality agreements. They may only use your data for the specific purpose agreed upon — nothing else.

05 Data Protection Methods

Dhai88 uses world-class technology and processes to keep your data secure. Our security infrastructure is continuously updated and monitored. We make no compromises when it comes to security vulnerabilities.

  • 256-Bit SSL/TLS Encryption: All data transfers are fully encrypted.
  • Two-Factor Authentication (2FA): An extra layer of protection for account logins.
  • Firewall & DDoS Protection: Active measures in place to protect servers from external attacks.
  • Regular Security Audits: Regular audits conducted by third-party security experts.
  • Restricted Access: Only authorized personnel may access specific data.
  • Data Backup: Regularly encrypted backups are stored on secure servers.

06 Cookies Policy

Dhai88 uses cookies and similar tracking technologies on its website and app. These help improve your browsing experience and ensure the platform functions properly.

  • Essential Cookies: Essential for login sessions and security — cannot be disabled.
  • Functional Cookies: Used to remember your language preferences and settings.
  • Analytics Cookies: To analyze user behavior — with your consent.
  • Performance Cookies: To monitor site speed and stability.

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may limit some features.

07 Your Rights

As a dhai88 user, you have several important rights over your own data. We fully respect these rights and are here to help you exercise them.

08 Data Retention Period

Dhai88 does not retain your data longer than necessary. Information is kept for as long as your account remains active. After account closure, certain data may be retained for a specified period due to legal obligations:

  • Transaction Records: A minimum of 5 years for legal compliance.
  • KYC Documents: Up to 3 years after account closure.
  • Gaming Logs: Up to 2 years for dispute resolution.
  • Communication Records: Up to 1 year for customer support purposes.

Once the retention period expires, data is permanently and securely deleted. No information is kept indefinitely.

09 Protection of Minors' Information

Dhai88 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect information from minors. If any such data is collected by mistake, it will be deleted immediately and the associated account will be closed. Parents or guardians with concerns can contact us directly at [email protected].

10 Policy Changes & Updates

Dhai88 may update this Privacy Policy from time to time. A notice will be posted on the website and a notification sent to your registered email before any significant changes take effect. Continued use of the platform after such changes constitutes acceptance of the updated policy.

Contact: For any questions about our Privacy Policy, contact us at: [email protected]

Your Data Rights

Your Data Rights as a dhai88 User

1
Right to Access Your Information

You have the right to know what information we hold about you and to request a copy of it.

2
Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected.

3
Right to Erasure

You may request deletion of your personal information under certain circumstances.

4
Right to Object to Processing

You may object at any time to your information being used for marketing purposes.

5
Right to Data Portability

The right to receive your data in a structured, readable format and to transfer it elsewhere.

6
Right to Withdraw Consent

You may withdraw your consent at any time, though this will not affect the validity of any prior processing.

To exercise your rights: Email us at [email protected]. We will respond within 30 business days.

Why Your Data Is Safe with dhai88

Our multi-layered security system that safeguards your privacy

End-to-End Encryption

Every transaction and data transfer is secured with banking-grade 256-bit SSL encryption. No outside party can access your information.

Two-Factor Authentication

Identity is verified at two separate levels — OTP and password — during login, making unauthorized account access virtually impossible.

No Sale of Personal Information

Dhai88 never sells your personal information to third parties. This is a core commitment and a fundamental part of how we do business.

Regular Security Audits

Independent cybersecurity experts regularly audit our systems. Any vulnerabilities are identified and resolved promptly.

Minimal Data Retention

No data is retained beyond what is necessary. Once the retention period ends, information is automatically and securely deleted.

24/7 Security Monitoring

Our security team monitors systems around the clock. Any suspicious activity is acted upon immediately.

Frequently Asked Questions

Frequently Asked Questions About Our Privacy Policy

No, never. dhai88 does not sell your personal information to any third party. Information is only shared with specific parties for payment processing or legal compliance purposes, and strictly under binding agreements.

Yes. You can request a copy of the data we hold about you by emailing [email protected]. We will fulfill your request within 30 business days and send you a detailed report.

Most data is deleted after account closure. However, due to legal obligations, transaction records are retained for 5 years and KYC documents for 3 years. Once these periods expire, all data is permanently deleted.

Yes. Your payment information is protected with 256-bit SSL encryption. Full payment details are never stored — only the data required to verify transactions is kept in an encrypted state.

You will be notified on the website and via your registered email before any significant changes take effect. Please keep your email address up to date.
Safe Gaming

Play with Integrity dhai88at

We are always committed to protecting your privacy and data. Start gaming in a safe environment today.

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